Worry-Free Listening
with Protection Plans by Clyde
We're teaming up with Clyde to offer you extended Protection Plans to cover your Dragon Audio Cables and Moon Audio connectors. Choosing Clyde at checkout opens new coverage opportunities to keep you rocking the best tunes without the worry.
Who is Clyde?
Clyde is an insurance technology company that has built a marketplace of top-rated insurers and administrators. Clyde enables Moon Audio to offer our customers great product protection coverage. Moon Audio works closely with Clyde to manage our protection plan program.
What's included in the Clyde Protection Plan?
Clyde Protection Plans cover accidental damage from the time you purchase the plan, as well as extending our 30-day limited warranty, giving you up to an additional 3 years of protection.
For example, your product will be covered if:
- It is run over by a car.
- A hole or tear is created during normal use.
- It is dropped in the toilet or swimming pool and stops functioning as it should.
Your Clyde Protection Plan does not cover:
- Products that are delivered damaged
- Cosmetic damage, like scratches, that doesn’t impact the product’s functionality
- A third party improperly installs a product causing damage to it
- Loss or theft
How do I view the terms and conditions of the Clyde Protection Plan before I buy it?
You can view the detailed terms and conditions contract here.
When does the Clyde Protection Plan begin and end?
Clyde accident coverage is active starting on the day your product is delivered through the end of your contract. The extended warranty begins on the day Moon Audio’s limited warranty expires and ends 1, 2, or 3 years from the date of delivery, depending on your selection at checkout.
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Purchase a Clyde Protection Plan
Do I qualify for Clyde Protection Plan options?
The Clyde Protection Plan is available to you if all of the following are true:
- You are a customer in the United States of America (excluding territories)
- You purchased directly from Moon Audio on www.moon-audio.com
- Your order was placed on or after Monday, June 15th, 2020
- You purchased an eligible product
How do I purchase a protection plan?
There are three ways to add a Clyde Protection Plan to your product:
- Moon Audio’s website
Customers can choose the Clyde protection plan option at checkout when purchasing their product.
- Through the link in the post-purchase email within 30 days of purchasing the product.
After purchase, customers will receive an email from Clyde offering the option to add protection. Customers can click the link in the email which will direct them to the Clyde website. When using the email to purchase a Clyde protection plan, there is no need to create a Clyde account prior to the purchase of the plan.
- Directly from Clyde’s customer portal, HiClyde.com
Customers have 30 days from the date of purchase or the delivery date (if provided to Clyde) to purchase a protection plan. It will be necessary to create a Clyde account prior to completing the plan purchase through this method. Customers must use the same email address that was used when purchasing a product when creating an account to link to their sales order.
When are you ineligible to purchase a Clyde Protection Plan
- Customers cannot purchase a protection plan after an accident occurs
- Customers cannot purchase a protection plan after 30 days from the product’s purchase date or delivery date if provided to Clyde.
Claims
How can I file a claim?
To file a claim on hiclyde.com, customers have two options. They can log into their account, select the appropriate product, and click “File a Claim,” or they can file a claim as a guest by entering the Contract ID found in their confirmation email into the homepage on hiclyde.com. Customers typically receive an update on their claim within 48-72 hours and can check in on the status of their claim in their Clyde account at any time.
Can I file multiple claims?
Yes, you can file multiple claims using your Clyde Protection Plan during the course of the contract’s term. You are covered for multiple repairs up to the value of the original product purchase price.
If your claim is approved for a replacement product, then your contract is void. You will have the option to purchase a new protection plan for your replacement on hiclyde.com.
Is there a deductible?
There are no deductibles.
FAQ
Is the Clyde Protection Plan transferable?
Yes, this plan may be transferred to any person in the United States. To initiate the transfer of a plan, contact Clyde at protection@hiclyde.com.
Does this Plan provide coverage for theft or lost items?
No, this Plan does not cover for loss or theft.
Can the Clyde Protection Plan be canceled?
Yes, plans may be canceled. Reimbursement will be prorated based on time remaining on the contract and reduced by value of any claims previously covered. A full refund is available if the cancellation is made within 30 days of purchase.